国开（河北开放大学）24春《管理英语3》形考作业7【标准答案】

单元自测7（形考占比10%）
试卷总分:100 得分:100

一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。

1.— I’d like to take a look first at those structural support beams that were going to be put in place on the second floor.

—____________, here’s your jacket and helmet, and you’d better put on these boots as well – it’s our site policy.
A.Good
B.You’re welcome
C.Certainly

2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

—Right, of course.___________________
A.I’ll get on it right away.
B.I got it now.
C.I understand perfectly.

3.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.
A.get
B.take
C.turn

4.Proper controls that should ________________ developed as part of routine safety procedures were not in place.
A.has been
B.have been
C.be

5.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.
A.was
B.are
C.were

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

音频

操作提示：通过下拉框选择题目的正确答案。

Column AColumn B Customers 1 2. The store 2 3. The purchasing department 3 4. The manager 4 5. Frank 5
(1).__1__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(2).__2__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(3).__3__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(4).__4__
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A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager
(5).__5__
A.Trying to understand and solve the problem
B.Talking to the supplier
C.Making complaints to the store
D.Offering customers an exchange or a full refund
E.Reporting the quality problem to the manager