奥鹏作业网国开（辽宁开放大学）24春《商务英语4》形考作业2【标准答案】单元自测2（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— What is the distance between the new building and your office
— _________________.
A.It is near to the bus stop
B.It is about 15 kilometers
C.It is very close
2.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this
— _________________.
A.Well, I wonder whether the recent layoffs are affecting the quality of our customer service
B.What do you think But I have no idea
C.That’s the client’s own problem, I guess
3.If things have _________ , the person you’re talking to will want to know the reasons.
A.got up
B.gone wrong
C.turned down
4.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
A.expire
B.express
C.exact
5.Customers often remain _________ to a business that has excellent service even if their prices are high.
A.loyal
B.loyally
C.loyalty
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.完形填空：选择正确答案，补全文章（每题10分）。
Customer service is the service or care that a consumer receives before, during and after a purchase. It’s one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 1 .
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create 2 and a returning customer, which is what we all must strive for.
Excellent customer service is 3 to businesses today. It’s a component that is often missing, unfortunately. How do you provide great customer service Always make your customer a 4 . Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 5 ; it’s a requirement for businesses to survive.
选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
(1).__1__
A.vital
B.optional
C.priority
D.offered
E.loyalty
(2).__2__
A.vital
B.optional
C.priority
D.offered
E.loyalty
(3).__3__
A.vital国开答案请联系微信：1095258436
B.optional
C.priority
D.offered
E.loyalty
(4).__4__
A.vital
B.optional
C.priority
D.offered
E.loyalty
(5).__5__
A.vital
B.optional
C.priority
D.offered
E.loyalty
